Welcome to Shine by Zuha’s FAQ section – Here you'll find answers to the most common questions about our jewelry, orders, shipping, and more. If you still need help, feel free to contact us directly!
We specialize in timeless, handcrafted jewelry pieces – including earrings, necklaces, rings, bangles, and custom sets. From elegant everyday wear to bridal and festive collections, Shine by Zuha creates jewelry that adds grace to every moment.
We offer a variety of high-quality jewelry options: Gold-plated pieces with long-lasting polish 925 sterling silver jewelry Customized pieces in real gold upon request Please refer to individual product descriptions for details.
Simply browse our website, select the pieces you love, and click “Add to Cart.” Follow the checkout process to confirm your order. You can also place orders through our Instagram or WhatsApp if you prefer.
Yes! We love bringing your vision to life. Whether it’s name pendants, bridal sets, or something unique – we offer full customization services. Just message us your idea, and we’ll guide you through the process.
We accept: Bank transfers (MCB Bank) EasyPaisa (0305-1398777) After placing your order, please send the payment screenshot via WhatsApp for confirmation.
Yes, we offer: Nationwide shipping across Pakistan International delivery to selected countries (charges apply) Delivery time varies by location and item availability.
Ready-made items: 3–5 working days Customized orders: 10–15 working days We always strive to deliver your jewelry as quickly as possible while ensuring top-notch quality.
Our pieces are made with high-quality materials and protective coatings to ensure they’re: Tarnish-resistant (with proper care) Hypoallergenic for most skin types Please avoid contact with water, perfume, and lotions for long-lasting shine.
We currently do not offer returns or refunds, as each piece is carefully crafted or made to order. However, if you receive a damaged or incorrect item, please contact us within 24 hours of delivery.
To maintain the shine: Store in a dry, cool place away from sunlight Avoid water, perfumes, and harsh chemicals Clean gently with a soft cloth
You can reach us via: 📱 WhatsApp: 0305-1398777 📷 Instagram: @shinebyzuha 📧 Email: shinebyzuha@gmail.com
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